Refund Policy

​LuxFold Laundry Concierge is committed to providing exceptional service. If something isn’t right, we want to make it right.

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1. Service Issues

If you are not satisfied with the quality of your service, you must notify LuxFold within 24 hours of delivery. We may, at our discretion:

• Re-clean the affected items, or

• Issue a partial or full credit for the affected portion of the service

 

2. Subscription Payments

Subscription charges are non-refundable once a service week has begun. However, if a scheduled pickup was missed or not completed due to an error on LuxFold’s part, you will receive a credit or refund for that service.

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3. Overage Charges

Overage charges based on weight are non-refundable unless there was a documented weighing error.

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4. Promotional Credits

Promotions, referral credits, and discount codes have no cash value and may not be exchanged for cash or refunds.

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5. Bag Replacement

If LuxFold bags are lost or damaged beyond normal wear, replacement fees may apply.

 

6. Payment Disputes

If you have a billing concern, please contact us directly before disputing a charge with your bank or payment provider. Unauthorized chargebacks may result in suspension of service.